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customer health and safety

Customer Health and Safety

We promote and strongly encourage Customer Health and Safety awareness

GRI 416
ISO 26000 and ISO 45001

Management Approach

Throughout our business activities and across our value chain, we emphasize the need to constantly be aware of health and safety requirements, especially where our customers are involved. This comes in the form of continuous communication and knowledge sharing on health and safety guidelines, from product pick-ups, deliveries, storage, and usage of our product at customer locations.

Policy : Integrated Management System Policy

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Stakeholders :

Customers, Communities, Outsource Service Providers, Government Agencies, and Employees

Short term goals :

  1. Provide technical advice and safe operations in construction and general safety knowledge 
  2. No less than 85% customer satisfaction with products and services

Long-term goals :

  1. Create partnerships in technical road construction for road construction safety

2023 Key Performances (s) :

  • Provided 18 advice for technical and safe operations
  • 87% Customer satisfaction with products and services 

2023

“0”

Number of complaints relating to health and safety form products and services

Safety with customer project 2023

Project process

  1. Awareness with customer- Customer is important for us, customer safety came first
  2. Safety Survey together – Professional in Asphalt safety
  3. Vest practice to Operate- Good procedure to create a confidence in building safety standard

 

 

Dialogue with customer Project: Vanitchai Construction (1979) Company limited Chachoengsao

On May 29, 2023, the Phra Pradaeng plant held a dialogue with Vanitchai Construction(1979) Company Ltd., Chachoengsao. The meeting highlighted a safety risk at customer’ entry and exit gate, which are located at a curved road with a high accident potential. It was recommended to install road mirrors to prevent unexpected accidents. Additionally, the plant initiated activities to improve product transportation safety.

On October 3,2023, the plant installed road curve mirrors at the entry and exit gates to enhance visibility safety in the delivery route. Seven employees and two stakeholders participated in the project, which had implementation cost of 15,455 Bath.

100% satisfaction rate

Dialogue with customer Project: Jirawat Civil Engineering LTD.,PART., Nakhon Si Thammarat

On September 19,2023, Surat Thani plant engaged in a dialogue with Jirawat Civil Engineering LTD., PART., Nakhon Si Thammarat. The meeting addressed safety concerns, particularly the risk posed when delivery trucks need to reverse for measurement, causing the truck rear to extend onto the road rather than being fully on the scale. Additionally, the brass valve of the asphalt tank was identified as damaged, posing a potential hazard to customer.

In response, the plant has enhanced on-site delivery route safety. On October 11, 2023, road signs were installed to alert of truck movement in and out of the site. The brass gate valve was also repaired to prevent accidents during delivery and on-site operations. Six employees and one stakeholders participated in this project, with an implementation cost of 2,370 Bath.

100% satisfaction rate

Customer safety improvement project: Road safety for all Chor Mitryont 1993 Company Limited

On October 25,2023, Tipco asphalt public Company Limited’s Nakhon Ratchasima plant launched the “Road safety for All” project in partnership with Chor Mitryon Co., Ltd. Nakhon Ratchasima. This initiative aimed to enhance road safety by providing basic life support training throught the Hands 2 Hart: CPR FOR ALL program. Participants, including customers, learned vital CPR skills and how to use AED devices, promoting first aid awareness and helping to reduce fatalities from cardiac arrest. The event engaged 8 employees and 19 stakeholders, with a total cost of 5,000 Bath. 

95% satisfaction rate